Introduction:

This opportunity is ideal for an experienced professional passionate about driving digital transformation and creating exceptional customer experiences. As the Director of Digital Solutions, you will play a pivotal role in expanding the reach and impact of our client’s digital and customer experience (CX) solutions in Japan.

About the Role:

In this leadership role, you will develop and implement strategies to grow the digital solutions business, focusing on CX/DX transformation, e-commerce, and advanced technology platforms. You’ll oversee client relationships, business development, and team management while delivering innovative solutions that improve customer experiences.

Responsibilities:

Business Growth:

• Identify and onboard new client accounts focused on CX and digital transformation.
• Develop strategies to expand the client base, drive revenue growth, and maximize market potential.
• Leverage opportunities for cross-selling and upselling services to existing clients.

Client Relationship Management:

• Build and maintain strong client relationships, ensuring satisfaction and trust.
• Collaborate with clients to understand their goals and deliver tailored solutions.
• Act as the client advocate, driving world-class services and solutions.

Team Management & Collaboration:

• Lead high-performing, cross-functional global teams to achieve project success.
• Align delivery capabilities with client demand, improving operational efficiency.
• Build scalable business processes and infrastructure to support growth.

Culture & Compliance:

• Foster an entrepreneurial and proactive mindset within the team.
• Ensure adherence to regulatory and compliance standards for all projects.

Requirements:

• 15+ years of experience, including the last 5 years in digital customer engagement, DX, or related tech platforms (e.g., CRM, ERP, generative AI, cloud engineering).
• Proven ability to drive business growth and manage complex transformation projects.
• Strong communication, negotiation, and relationship-building skills.
• Experience in team leadership and delivering high-quality services.
• Analytical mindset with a talent for simplifying complex processes.
• Full professional proficiency in Japanese and English.

Why Apply:

This is an exciting opportunity to lead digital transformation efforts for major clients, working with cutting-edge technologies and a global team. If you thrive in fast-paced environments, enjoy building strong client relationships, and have a vision for creating impactful solutions, this role provides an excellent platform to advance your career.