Introduction:

We are seeking a seasoned Senior Account Director to lead strategic initiatives, build strong client relationships, and drive the success of key accounts. This leadership role is ideal for someone with extensive experience in managing large teams, fostering client partnerships, and delivering results in a dynamic environment.

About the Role:

The Senior Account Director will oversee the development and execution of strategies that align with client requirements and business goals. You will act as a trusted advisor to clients, managing relationships and ensuring operational excellence. This role involves creating and implementing standardized processes, driving key performance metrics, and ensuring compliance with contractual agreements.

Responsibilities:

• Define organizational direction, strategy, goals, and objectives based on client or project requirements.
• Build and maintain strong relationships with new and existing clients, acting as a trusted partner.
• Prepare and present project proposals, negotiate contract terms, and secure new business opportunities.
• Guide project teams on progress, problem-solving, and achieving performance targets.
• Develop and standardize methods and processes to enhance project management efficiency.
• Monitor and drive KPI performance to meet contractual obligations.
• Ensure compliance with all contractual agreements, including MSA, SOW, and required certifications.
• Lead ad-hoc projects or initiatives as assigned, ensuring alignment with quality management standards.

Requirements:

• Bachelor’s degree or higher in any field.
• At least 10 years of experience in a BPO or similar environment.
• Proven experience in leading and managing large operational teams, with expertise in people, process, and technology management.
• Proficiency in technology, including software applications and phone systems, is a plus.
• Strong communication, negotiation, and conflict management skills across all levels.
• Proficiency in English and the language of the supported market.
• Knowledge of performance evaluation and customer service metrics, with the ability to coach and develop teams.
• Excellent organizational, multitasking, and time management abilities.

Why Apply:

• Lead impactful initiatives and foster long-term client relationships.
• Be part of a fast-paced and innovative environment where your contributions directly influence success.
• Leverage your expertise to drive operational excellence and achieve measurable results.
• Work in a collaborative setting that values growth, leadership, and strategic thinking.

If you are a results-driven leader with a passion for building relationships and delivering operational success, this role offers an excellent platform to elevate your career.