Account Manager/Senior Account Manager
Introduction We are currently supporting a search for an Account Manager / Senior Account Manager based in Tokyo. Our client operates in the advertising and creative agency industry, where strong client relationships and well-run projects drive the work. The role reports to the Account Director and suits someone who wants to do more than just a job.
About the Role In this role you are the primary day-to-day contact for clients of our client, a creative agency in the advertising industry, and the central hub for your projects. You take client needs and the strategic direction set by the Account Director and turn them into clear briefs and actionable tasks for internal creative, strategy and production teams. You manage each project from briefing to final delivery, keeping it on time, within budget and to a high standard. You also lead Account Executive(s) who report to you.
Responsibilities Client Relationship Management * Serve as the primary day-to-day contact for clients * Build strong, reliable relationships through prompt and effective responses to their needs * Maintain clear, confident communication that builds rapport
Project Management * Manage projects from briefing to final delivery * Keep projects on time, within budget and to the highest standard * Handle multiple projects at once in a fast-paced environment
Team Hub and Coordination * Act as the central hub for your projects across creative, strategy and production teams * Brief internal teams clearly and ensure seamless collaboration and communication * Guide and work with the Account Executive(s) who report to you
Strategic Contribution * Translate client needs and the Account Director's strategic direction into actionable tasks * Give clear feedback to internal teams so the work stays on track * Support the Account Director in shaping how projects are delivered
Problem Solving * Identify potential issues in projects and workflows before they escalate * Find and implement practical solutions to keep work moving smoothly
Requirements * Minimum 3-5 years of experience in an agency-side account handling or project management role * Proven track record of managing multiple projects simultaneously in a fast-paced environment * Native or business-level Japanese and business-level English proficiency * Confident, clear communicator who builds rapport with clients and keeps the internal team aligned * Immaculate attention to detail and strong organizational skills * Collaborative team player with a positive, hands-on approach
Why Apply * Be the main point of contact for clients and own the relationship day to day * Sit at the centre of your projects, working directly with creative, strategy and production teams * Work closely with the Account Director and contribute to how strategic direction becomes action * Gain experience managing multiple projects from briefing to final delivery, and lead Account Executive(s) * Join an agency committed to making a meaningful difference, with work that resonates in culture and leaves a positive mark * Be part of a purpose-driven team that wants to help create a better world together